We used Capital Letters to help us rent a place for our family to live, between selling our old house and buying our new one, and have just recently moved out to our new home.Capital Letters (and especially Lee, who handled most of our contact) were helpful and professional at all times, and sorted problems quickly.The ability to rent for 6 months then have a rolling monthly contract was perfect for us - we didn't know how long it would take us to find a house we wanted, and this took off much of the pressure and stress (especially as it took us a year and a half, rather than the 3-9 months we expected).We also had our deposit returned promptly.I would certainly recommend Capital Letters for this sort of rental.
Plenty of money for those who own the property, but if you want to rent I'd steer clear. Moved into a property full of bugs, which took weeks to sort with little to no genuine care from those who worked there. Good luck
Unfortunately Google doesn't let you vote -1/5 stars. Capital letters has failed to provide any services for myself and others who I have spoken to. After multiple faults with our flat Capital Letters have failed to send plumbers, joiners or anyone with knowledge of the building to help after 5 months. I would not recommend staying in a flat advertised by Capital letters.
Have let as an owner through CL since 2001, in the owner's own words, both tenants and landlords are their customers, so if something is wrong in my property, they ensure it is rectified for the tenant and equally, I am confident when damage issues arise, they use a balanced and fair approach. Also no complicated pricing structure for different services like some agents have, especially the national chains etc.
My son and a friend rented a flat from this agengy whilst at Stirling Uni, the overall service from Capital Letters during this time was shocking, from broken dining seat on moving in and when they had issues with the boiler not working was extremely poor. They have been chargd 110 to clean the flat and 95 to clean the carpets, deducted from the deposit paid last year. I asked that surely they would have to do this before new tenants moved in and the answer was no, they would expect the boys to clean it to a standard that they would be able to pass the flat directly on to new tenants. The reply is " it was in their agreement". Therefore if renting from this company make sure you read the agreement and discuss with them first.
Capital Letters is a UK Real Estate Agency based in Stirling, Scotland. Capital Letters is located at 54 Port St, Stirling FK8 2LJ, UK.
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